Returns & Exchanges

At MelodySusie, we want you to be completely satisfied with your professional beauty tools. If you are not happy with your purchase, you can return your items within 30 days of receipt for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the reason for your return.

• 2.
  Prepare the Package

  Ensure the items are in their original packaging, including all accessories and manuals, to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned equipment, your refund will be processed to your original payment method within 5-7 business days.