Frequently Asked Questions
Everything you need to know about your MelodySusie beauty experience.
What is the standard shipping time for my order?
Standard shipping usually takes 3-7 business days within the United States. International shipping times vary by location, typically ranging from 7-15 business days.
Do your nail lamps come with a warranty?
Yes, all MelodySusie nail lamps and electronic beauty tools include a 6-month limited warranty that covers manufacturing defects from the date of purchase.
How do I return a product if I am not satisfied?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization and receive a shipping label.
Are your gel polishes cruelty-free and vegan?
Absolutely. MelodySusie is committed to ethical beauty; all of our gel polishes are 100% cruelty-free, vegan-friendly, and formulated without harsh toxins.
How can I track the status of my shipment?
Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for secure and convenient checkout.